More than a brand, Portugal Homes is a player without fear of failure and that takes on human form value in the direct contact with the customer, the great partner and ally of the brand. Pontos de Vista Magazine spoke with Andreia Leite, Business Development Director, Verónica Rosa, Operations Director and with Mariana Lemos Vieira, After Sales Director, three women who take on the face of the brand, among others, who perpetuate a feminine “stamp” to the organic and dynamic of Portugal Homes
Q.: Portugal Homes is one of the main players in the field of real estate in Portugal, also presenting a new vision on the sector. In this sense and just to contextualize, in what way has Portugal Homes been assuming as a reliable and credible partner in the sector?
Andreia Leite (AL) – “Innovation and differentiation are the keywords. We innovate in the way we capture our customers and throughout the procedure of bringing them to Portugal. We are endowed with an active attitude when travelling the world for our Private Meetings to meet with our clients, one by one, in their country of origin. The goal is to create a trusting relationship from the first minute in a familiar environment with clients.
We differentiate ourselves by how we perpetuate the relationship established with these same clients through our After Sales department, because we want this link to be extended in time, without forgetting the production of specialized market research tailored to each investor. Yes! One of the departments of Portugal Homes is the Market Analysis that produces market studies and analyzes investment possibilities. In fact, everything in Portugal Homes is done in-house, a factor of extreme relevance as regards the quality and personalization of the services we provide and, therefore, the excellent reputation that we are currently building with the ultimate goal of becoming a reference in the business world.”
Q.: Your philosophy is based on this vector, ie “Understanding our strengths and accepting our weaknesses”. What does this motto mean, and how is it important in the daily organization of the company for the benefit of your clients?
Mariana Lemos Vieira (MLV) – “This is a sentence taken from our website and brochure, I see you did your homework. We could ignore our weaknesses and focus only on our strengths, but it is precisely in the analysis and understanding of our weaknesses that we become stronger. We do everything we can to see where we can improve, we work hard so that mistakes do not recur and we try to the maximum that these same weaknesses turn into strengths.
This motto is important because it allows us to not be afraid to fail, but above all, to know what to do if we fail and repeat the process when we find the correct formula.”
Q.: Because you are Women and Leaders, have you ever felt, throughout your career, a stigma for being Women in a universe that until very recently was “reserved” to Men?
Verónica Rosa (VR) – “Leadership is a constant learning path, a path that is not always easy, especially in this sector that was reserved to Men until very recently. I remember several episodes in which I was looked at as a “doll” or silenced in a meeting, all of which are some examples of the existing stigmata. But it is up to us as Women to be able to deal with stigma and to overcome it, by minimizing it and reducing it to its smallest importance. As a Leader, it’s up to me to help a colleague or friend do the same. Nobody deserves to live with these stigmas. The narrative is ours, we are the only ones who can write it”.
MLV – “My entry into the real estate market is also recent, but I confess that in this, as well as in other areas, I still feel some inequality between the role of men and women in the business world. The path that we women have to take to build a trust relationship with a client is a time-consuming process. Often, on the side of the receiver, not listening to a thick and serious voice can change the way they perceive and interpret the message. Sometimes we forget, but the form is always more important than the message itself. In this perspective, and in order to combat stigma, I feel we have to be very assertive and determined women, only in this way can we positively win the trust of our clients.”
Q.: In your dynamic, how is the personalization you put into each process important in creating that relationship of trust with the client?
AL – “Personalization is one of our strengths, which is why we are the only real estate agency in Lisbon with a full After Sales service. Our relationship with the client does not end after signing a deed, goes far beyond that. It goes from tax representation to verifying periodically if everything is alright with the property, connecting water, light and gas, among others. This “personalization” was one of the pillars of Portugal Homes’ growth as an organization and we want it to continue to be constantly referenced by clients to family and friends. That’s how our business started.
In the event of investor clients, the important thing is the numbers, and having a department that can provide a detailed analysis of the market and potential investments is undoubtedly a critical success factor.”
Q.: On March 8th, International Women’s Day was celebrated. By 2019, why do you think women still have to fight for?
VR – “It is alarming the salary difference existing for the same positions between men and women, even frightening that in the days when a woman continues to be penalized professionally for her choice to be a Mother, equally frightening are the countless cases of sexual harassment that we hear every day in the news. All these are reasons to continue to fight and with time change will come. Portugal Homes is the perfect example of this, a company with not one but three women in management roles. Working in a company that promotes this ideal is something that fills me with pride.”
Q.: In the future, what can we expect from Portugal Homes?
In a word, revolutionize. Ideas are there and some are already being put into practice successfully, as is the example of our After Sales and the Market Analysis departments, others are still on paper, so to speak. But you can always expect the best from Portugal Homes, a consolidated company and a reference not only in the real estate sector but in the business world in general.
Portugal Homes has very experienced and knowledgeable professionals working with some of the most established and reputable developers Portugal has to offer. Our vast experience allows us to guide you through the best investment choices.
Whether you want a holiday home or an investment property, we select the best units for your profile and take care of all the process from start to finish. Even after the sale! Our After Sales services assume the responsibility of furnishing your property at your taste, taking care of the property in your absence, managing the rentals if you wish to rent your property when you’re not in Portugal and so much more!
To learn more about the Portuguese Non-Habitual Resident Program and our After Sales services, please fill the form below.
The overall experience was great from follow up to After Sales. I would like to give special thanks to Mr. Simon, Ms. Francisca and Ms. Mariana.Investor from UAE
Luísa is a very understandable person, she knew exactly what we were looking for and even showed us and gave us more choices to pick from. Very professional advice, hospitality and service.Roshana (Zulfiqar) Mian | Hong Kong
My property advisor, Mathew McGurn, was truly excellent! His knowledge, professionalism and attention to details was much appreciated. He worked hard to not only find a property that fit all my requirements, he negotiated successfully with agents making sure my offer won over other buyers bidding for the same property. In addition, his communication skills, prompt response time and general help with my getting settled in Portugal went above and beyond the normal.Investor from the USA
Dear Sérgio, thank you so much for arranging our 1º Esquerdo place. We love our place, and your attention to detail is very much appreciated.Tim Thronson - Investor from the USA
A full service, one stop opportunity. Very easy for us a foreigners. Ryan Dunn went above and beyond for us. We appreciate him and his work!Jose Arias - Investor from the USA
Everyone I met with and spoke with has been extremely knowledgeable and professional. Dealing with native English speakers who understand things from my perspective was very reassuring. Finally, knowing that I had Matthew in my corner gave me the confidence to proceed with the process of buying an apartment in Lisbon. Thanks very much.Investor from the USA