Introduction

Learn about our After Sales service

The After Sales service is unique, making Portugal Homes a pioneer in this sort of matter on the Real Estate business. Our main concern is not only looking after your property but also looking after you. It gives you less hassle and more time to enjoy your stay in Portugal. 

 

Investing in a foreign country can be daunting and understanding Portuguese laws can be quite difficult. Benefiting from our knowledge, you will be able to centralize all problem-solving situations and concentrate on your time being by enjoying your property and the beautiful Portuguese lifestyle. 

Advantages of joining our After Sales

Benefits of using our services

Real Estate Added Value

The property management service ensures you add value to your property and save money at the same time.

Direct Contact with local experts

After Sales guarantees you get the best local experts for the best prices.

Average 6% Yield returns

Our services help you make sure you get the best return percentage possible.

What type of client am I?

Buying off-plan means being sure that the investment is worth it, by securing a property midway through or even before the construction has started. However, the follow up on the construction and due dates might be difficult to keep up with due to the investors being away after purchasing the property. With the After Sales Off-Plan Pack we provide our clients with a complete follow up of their off-plan property, assuring them assistance at every stage of the process.

When a client buys a Key Ready property, the goal is to make sure that the property gives financial returns as fast as possible. Being an After Sales Member allows you to make sure everything is in place for you to receive the best return for your investment.

Our Leisure Consultancy services are directed to clients who want to visit Portugal with absolutely nothing to worry about. We can book all the tours, restaurants, and hotels and, if required, we can also arrange airport transfers to provide a stress free arriving.

If you are a Golden Visa client your goal is to make an investment and keep it for at least 5 years, the After Sales services can help you maintain your investment in the best conditions, as well as update you about the visa process.

Having a Holiday Home can also be an investment opportunity. If the client does not intend to stay long term in the new home, the After Sales staff will take care of renting the property, if required.

What tailored services do we offer?

Tax Representation -

Once you have your Tax Representation, you will be able to open a bank account in order to move funds for the acquisition.

Property Management -

Our Property Management team delivers monthly reports on your property investment while you are overseas.

Leisure Concierge -

The Leisure Concierge service provides you with a stress-free stay, helping you with travel, holiday bookings and more!

Furnishing Service -

Our dedicated Furniture Service caters to the individual needs of clients home needs with personalized room by room consultation, curating your home to perfection. This service is key for individuals looking to obtain a property investment in Portugal.

Golden Visa Information -

We get updates and follow ups from the developer's work to give you updates of the process.

Learn more

Services

In-depth explanation of each option

1. Managing your Property

Managing your property is made easy! 

Portugal Homes developed the After Sales department to ease new homeowners in Portugal, whether the property is used as a vacation home or purely as a property investment. If you are looking to rent out your property, our After Sales will take into account the entire process.  

The process begins by getting the property ready to rent; where an application for a long-term rental licence will be submitted with City Hall. This will include all required houing & property ownwer documentation, and a specific communication to the Portuguese Finance Department declaring the long-term renting business.  
  

During the process of this application, there's a few steps the After Sales must follow: 

  • proceed to the requirements of the short-term renting according to the Portuguese Law; 
  • set up multi-risk insurance, which we set up with our partner insurance companies; 
  • install the Safety Kit equipment, for which we are also in contact with the direct suppliers of that equipment; 
  • set up utility services (water, electricity, gas); 
  • set up internet and TV pack. 

The next step is choosing the right rental agency. 


There are plenty of rental agencies, as the market has grown a lot in Lisbon over the past few years. Our advice is to always find the right agency for the right client. The After Sales department has the responsibility to take the client through all these procedures and help the owner make the right decision for them according to the property they have purchased. 
  

Property Management at Portugal Homes means taking care of our customer’s properties. We are their eyes and their ears in Portugal and our goal is to maintain the quality and good condition of their property for the duration of their investment. 

After setting up all the facilities mentioned above, the After Sales will present a Maintenance Report, every three months. We arrange with the Rental Agencies to physically go to the property and make sure it is maintained in the condition it was bought.  

Along with this report, we will attach maintenance suggestions for better preservation of the property - it can be the repairing of windows, painting the walls, or simply repairing a drain from the bathroom. All the costs associated with these repairs are locally provided, to avoid high and unnecessary foreigners' prices. 

Since our job is continuous, we also provide Income Reports. The reason for this is to follow up with the generated income from the property and try to match the estimated income that was previously promised to the client in the best way possible. 

2. Tax Representation

Tax Representation is the most related to our Pre-sales, being a crucial stage of the After Sales Service. All homeowners looking to purchase a home in Portugal must have a Portuguese Fiscal Number, this is where our experts in the After Sales Department can help!

The Bank Account, Portuguese Fiscal Number, Tax Representation and Lawyer’s Representation are the four essential requirements to buying a property in Portugal. The After Sales department provides Tax Representation and the Portuguese Fiscal Number in a matter of days. 


The department also facilitates the bank opening by setting up a meeting at the Portugal Homes offices and also advise on lawyer representation. The main goal is to facilitate the client’s investment and allow them to make the right decision, without the hassle of setting up the whole documentation.


We are highly committed and willing to go as far as we can to assist a client; our team is always 100% available and focused on making the process as easy as possible for them. By the time the purchase is made, the After Sales department will also be in charge of every Tax Returns, VAT Returns, issuing receipts and every other aspect related to the client’s responsibility towards the Portuguese Finance Department - for example, Council Tax Payment.

3. Leisure Concierge

Portugal Homes is very detail-oriented, and our After Sales team is very focused on the client's relationship with our brand. We want to create a reliable reputation associated with a very professional service, providing personal assistance and adding value to this relationship.

From getting airport transport to the accommodation to making dinner arrangements in restaurants, the After Sales Department has a dedicated team that will provide the personal services that make the difference that we, at Portugal Homes, love so much. Portugal Homes' clients can comfortably rely on the After Sales as a personal concierge during their stay in Lisbon, and see their needs fulfilled at all times.

4. Golden Visa

Last year the Portuguese Government has presented to foreign investors yet another Golden Visa Programme. This time the investment needs to go up to 350.000,00 euros and the Property needs to be located in an urban renewal area with rehabilitation works in accordance with the corresponding legislation. 

This new program created a new opportunity for the After Sales department. If a client wishes to buy a property that is still off-plan the After Sales department will follow up the construction, by providing monthly reports on the current construction status and allow the owner to be involved in the progress until completion.

Portugal Homes understands the worries clients have while investing in properties that are not yet finished. The constant worry about it being ready and having to contact the lawyers and sales agents to get a follow up is not the best feeling. By being an After Sales member, clients have direct contact with one of the After Sales Staff that will provide them with all the necessary follow-ups within a twenty-four-hour timeframe.

5. Furnishing Service

Our Furniture Service provided by Lisbon Furniture Packs, a Harland & Poston Group affiliate brand delivers quality furniture from exclusive home décor & furnishing suppliers, designing your home room by room to perfection!

The service begins with a walkthrough your property, recording and measuring each space accordingly followed by a personalized consultation with our Furniture Advisor on which design style, budget, and overall look and feel of the space. At this stage clients can choose between our three furniture packs, varying from practical, elegant and bespoke from a more personalized touch.

Once our Furniture & Design team have an idea of your budget & style, a proposal will be prepped and presented, showcasing your main furnishings for the space at hand. During our planning stage of the furnishing service, we will address the main furnishings such as Sofas, Dinning Tables, Bed, Bedframe & Headboard, TV & Media Cabinets, which tend to become a focal point in our homes.

Installation is fully made by us, which includes a deep cleaning of your property, leaving it spick & span and turn key ready for you or your future tenants! Should you live overseas, our Furniture Service team will take images of the newly furnished property for your review.

Team

Meet the After Sales professionals
Margarida Sousa
After Sales - Operations
Hugo Dias
After Sales - Furniture Support
Joanne Smith
After Sales Manager
Jedidiah Lopes
After Sales - Furniture Support
Teresa Pinto
After Sales - Operations
Gonçalo Graça
After Sales - Operations
Viviane Bergmann
After Sales Admin & Sales Assistant

After Sales Timeline

Workflow during the process

Year 0
Year 1
Year 2
Year 3
Year 4
Year 5
  • Starting Point
    • After Sales Agreement
    • Tax Representation
  • Renting Property
    • After Sales Rental Support Agreement
    • Registration & Application of Rental Property
    • Long-Term Rental or Mid-Term Rental Options
  • Property Set Up
    • Renting Licence
    • Property Inspection/Snagging
    • Condo Representation
    • Home Insurance
    • Utilities Connection
    • Safety Kit
  • Property Inspection Report
    • Inspection
    • Full Report
    • Quote Research
    • Adjudication
    • Overseeing Works
  • Golden Visa
    • First Application
  • Tax Representation
    • Tax Representation
    • Tax Declaration
    • Council Tax Payment
  • Property Income Report
    • Monthly Report
    • Detailed Expenses
    • Detailed overall profit
    • Suggestions & future Suggestions
  • Property Inspection Report
    • Full Report
    • Suggestion Box
    • Quote Research
    • Overseeing Works
  • Condominium Representation
    • Meeting Attendance
    • Minutes/Report on Meetings
    • Other related topics
  • Welcome Pack during your Stay
    • After Sales Service Check-in
  • Golden Visa Programme
    • Golden Residence First Renewal
  • Tax Representation
    • Issuing Receipts
    • Tax Declaration
    • Council Tax Payment
  • Property Income Report
    • Monthly Report
    • Detailed Expenses
    • Detailed overall profit
    • Suggestions
  • Property Inspection Report
    • Full Report
    • Suggestion Box
    • Adjudication
    • Overseeing Works
  • Condominium Representation
    • Meetings
    • Other related issues
  • Welcome Pack during your Stay
    • After Sales Service Check-in
  • Tax Representation
    • Issuing Receipts
    • Tax Declaration
    • Council
  • Property Income Report
    • Monthly Report
    • Detailed Expenses
    • Detailed overall profit
    • Suggestions & future Suggestions
  • Property Inspection Report
    • Full Report
    • Suggestion Box
    • Quote Research
    • Adjudication
    • Overseeing Works
  • Condominium Representation
    • Meetings
    • Other related issues
  • Welcome Pack during your Stay
    • After Sales Service Check-in
    • Property Deep Cleaning
    • Property Viewing
  • Golden Visa Programme
    • Golden Residence Second Renewal
  • Tax Representation
    • Issuing Receipts
    • Tax Declaration
    • Council Tax Payment
  • Property Income Report
    • Monthly Report
    • Detailed Expenses
    • Detailed overall profit
    • Suggestions & future Suggestions
  • Property Inspection Report
    • Full Report
    • Suggestion Box
    • Quote Research
    • Adjudication
    • Overseeing Works
  • Condominium Representation
    • Meetings
    • Other related issues
  • Welcome Pack during your Stay
    • Schedule dates
    • Deep Cleaning
    • Deep Cleaning
  • Tax Representation
    • Issuing Receipts
    • Tax Declaration
    • Council Tax Payment
  • Property Income Report
    • Monthly Report
    • Detailed Expenses
    • Detailed overall profit
    • Future Suggestions
  • Property Inspection Report
    • Full Report
    • Suggestion Box
    • Quote Research
    • Adjudication
    • Overseeing Works
  • Condominium Representation
    • Meetings
    • Other related issues
  • Welcome Pack during your Stay
    • After Sales Service Check-in
    • Property Deep Cleaning
    • Property Viewing & Welcome Pack
  • Golden Visa Programme
    • Citizenship Application

Properties in Lisbon

See all properties managed by us

On the map below you can view all the properties managed by our After Sales Department, within the Lisbon area. Please interact with each region in order to see more information about each asset managed by Portugal Homes.

Marvila
Location Investors from
Rua do Alvito, Lisboa
Rua do Alvito, Lisboa
Rua do Alvito, Lisboa
Rua do Alvito, Lisboa

Testimonials

What our clients say about us

João is friendly, knowledgeable and approachable. We had fun seeing the properties.

Jeannie & Alan Park
From Hong Kong, China

Overwhelming. Luisa has exceeded our expectations on all levels. Trust was established immediately. Enhanced by super friendly professionalism. The networks to banks, accountants, lawyers was seamless. there is not enough space here to write all the positives, enough to say we are making an offer and we only arrived 4 days ago. Its impossible to improve from perfection!

John Mulroe and Wiebke Bock
From null

Ryann has been extremely helpful and responsive to our questions. It was a delight to have worked with him, including Mariana, Luísa, and David as well. Very experienced team!

Marjorie Tan-Thronson
From USA

Could not have asked for a better team. Very happy, satisfied and glad we've done business together. 

Arthit Narula
From Thailand

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