Taking Care of your Investment
The variety of all After Sales services is complex.
We could try our best to list all the services that this department offers to our customers, but it wouldn't be enough. Each client is different and has different needs, hence the service provided is always personalized. From picking up your forgotten bunny in the property, to attending the condominium meetings, the After Sales is availaibe to meet your needs at all times.
Managing your Property
How much income can your property generate over the 5-Year Golden Visa Programme and who can help you understand the return that was promised?
The After Sales department can be entrusted the whole process.
The process begins with getting the property ready to rent.
In order to start renting, the property needs to have a short-term renting license associated with it. To do so, the application needs to be submitted to the City Hall, with the right documentation, including a specific communication to the Portuguese Finance department declaring the short-term renting business. Usually, this process can take one to two weeks to be put in place and successfully receive an AL Code.
During the process of this application, there's a few steps the After Sales has to follow:
- proceed to the requirements of the short-term renting according to the Portuguese Law;
- set up a multi-risk insurance, which we set up with our partner insurance companies;
- install the Safety Kit equipment, for which we are also in contact with the direct suppliers of that equipment;
- set up utility services (water, electricity, gas);
- set up internet and TV pack.
The next step is choosing the right rental agency.
There are plenty of short-term rental agencies, as the market has grown a lot in Lisbon over the past few years. Our advice is to always find the right agency for the right client.
The After Sales department has the responsibility to take the client through all of these procedures and help the owner make the right decision for them according to the property they have purchased.
Property Management at Portugal Homes means taking care of our customer’s properties. We are their eyes and their ears in Portugal and our goal is to maintain the quality and good condition of their property for the duration of their investment.
After setting up all the facilities mentioned above, the After Sales will present a Maintenance Report, every three months. We arrange with the Rental Agencies to physically go to the property and make sure it is maintained in the condition it was bought.
Along with this report, we will attach maintenance suggestions for better preservation of the property - it can be the repairing of windows, painting the walls, or simply repairing a drain from the bathroom. All the costs associated with these repairs are locally provided, in order to avoid high and unnecessary foreigners' prices.
Since our job is continuous, we also provide Income Reports. The reason for this is to follow up with the generated income from the property and try to match the estimated income that was previously promised to the client in the best way possible.
Fiscal Representation
The Fiscal Representation Pillar is the most related to our Pre-sales, being a crucial stage of the After Sales Service.
In order to purchase a property in Portugal, the client is required to have a Portuguese Bank Account and a Portuguese Fiscal Number.
The Bank Account, Portuguese Fiscal Number, Fiscal Representation and Lawyer’s Representation are the four essential requirements to buying a property in Portugal. The After Sales department provides Fiscal Representation and the Portuguese Fiscal Number in a matter of days.
The department also facilitates the bank opening by setting up a meeting at the Portugal Homes offices, and also advise on lawyer representation. The main goal is to facilitate the client’s investment and allow them to make the right decision, without the hassle of setting up the whole documentation.
We are highly committed and willing to go as far as we can to assist a client; our team is always 100% available and focused on making the process as easy as possible for them. By the time the purchase is made, the After Sales department, will also be in charge of every Tax Returns, VAT Returns, issuing receipts and every other aspect related to the client’s responsibility towards the Portuguese Finance Department - for example, Council Tax Payment.
Leisure Concierge
Portugal Homes is very detail oriented, and our team is very focused on the client's relationship with our brand. We want to create a reliable reputation associated with a very professional service, providing personal assistance and adding value to this relationship.
From getting an aiport transport to the accommodation, to making dinner arrangements in restaurants, the After Sales Department has a dedicated team that will provide the personal services that make the difference that we, at Portugal Homes, love so much.
Portugal Homes' clients can comfortably rely on the After Sales as a personal concierge during their stay in Lisbon, and see their needs fulfilled at all times.
Golden Visa 350k
Last year the Portuguese Government has presented to foreign investors yet another Golden Visa Program. This time the investment needs to go up to 350.000,00 euros and the Property needs to be located in an urban renewal area with rehabilitation works in accordance with the corresponding legislation.
This new program created a new opportunity for the After Sales department. If a client wishes to buy a property that is still off-plan the After Sales department will follow up the construction, by providing monthly reports on the current construction status and allow the owner to be involved in the progress until completion.
Portugal Homes understands the worries clients have while invest in properties that are not yet finished. The constant worry about it being ready and having to contact the lawyers and sales agents to get a follow up is not the best feeling. By being an After Sales member, clients have a direct contact with one of the After Sales Staff that will provide them with all the necessary follow ups within a twenty-four-hour timeframe.
Building Project Managment
Once again, After Sales saw an opportunity and created a complete Service dedicated to future building owners. The Lisbon market is consistently growing and the demand for buildings that need renovating is very popular, mainly because of the larger profit margins.
The main difficulty with Building Projects is for the client to find someone completely trustable who will assist them in all the steps of the process - ultimately arriving at a completely refurbished building with amazing apartments.
There are a lot of milestones to cover, from developing the architectural project, the engineering project, following up with the submission project and Construction License from the City Hall, to managing the construction process and completion of every single unit.
Portugal Homes has developed very good partnerships with Architects and Engineering Companies to provide an excellent service and following up on the refurbishment processes. Although advising and notifying the client is our main job and keeping track of the timeline established previously, Portugal Homes is also highly interested in the reselling of the refurbished units.
Building Project Management services enables Portugal Homes to have a better understanding of the Construction Market but also allows our company to have a unique product listed in amazing areas of Lisbon. Our goal is to help out clients that purchased with us, in the best way possible.
