Enquiry: Firstly, we use the information we obtain to provide you the best response to your Enquiry. We will forward all the details regarding the Enquiry to our telemarketing team, who will respond to the information that you provide us.
Marketing Activities: The information you submit will also be used for our marketing activities where the law permits. For example, if you make an Enquiry with us, we may use your contact information to send you news about our company or our services. With your consent, in areas where this is required by local law, we might also send you other newsletters we offer through your email. You may opt out, or unsubscribe, from any of these marketing communications at any time. Simply click on the "Unsubscribe" button that is found in each newsletter.
With the information you provide to us on our website, we may provide you with individualized opportunities on the Portugal Homes website, through mobile apps or even on third-party websites, this includes opportunities listed on social media sites. These offers might be based on offers you Enquire about through the Portugal Homes website, or third-party offers or products we think you might find interesting.
In cases where we believe a property is of interest, our staff might contact you over the phone or through email.
Other Communications: At times, we may opt to contact you through email, traditional mail services, over the phone, or through text messages. This will depend on the information you provide to use. There are several reasons for this. We might have a request you've made we need to handle.
If you didn't complete the Enquiry online, we may ask you if you'd like additional information. This is especially the case if we believe we have information or additional services that would be useful to you.
As you use our services, we might invite you to answer a questionnaire or to provide us with a review of your experience that you had at Portugal Homes. We may send you additional materials based on your Enquiry history, such as ways you can contact us at Portugal Homes. Our team may also send you information about properties and developments that are forthcoming, or even a price reduction that appears on previous Enquires you have done through Portugal Homes.
Market Research: There are times we may ask our customers to participate in market research. Any of your personal details you provide as part of that will only be used with your explicit consent.
Fraud Detection and Prevention: Our team may use personal information collected to detect and prevent fraud or other illegal and unwanted activities on our website.
Improving Our Services: Finally, we will use personal data provided for analytical purposes, to improve our services, boost the customer experience, and to improve all the functions and the quality of all our online services.
Portugal Homes might share your data with:
Third-party Service Providers: There are times we use service providers, such as data processors, to help us to process your data on our behalf. This processing helps us to better facilitate the Enquires and to send our marketing material and analytical support services. These processors are all bound to confidentiality clauses and they are not allowed to use your personal information for anything else.
Social Media: We use social media to promote our properties and to improve and facilitate the services we offer. For example, we use social media plugins as part of the Portugal Homes website. Each time you click on these social media buttons, the information is shared with the social media network and presented on your social media profile.
Along with these buttons, Portugal Homes also uses social media apps on several of our social media websites. The websites may allow you to share your information with us at Portugal Homes.
Competent Authorities: We will abide with all laws as required in terms of providing personal information to government authorities and law enforcement agencies as required for the detection, prevention, and prosecution of fraud and criminal acts.
Business Partners: We work with our business partners across the globe to properly advertise and distribute property listings and to help our vendors to sell their properties, or promote their business partners. This may mean that their services are integrated into our website or they have been enabled to show a customized property advertisement on our website, or we are advertising on theirs.
When you make an Enquiry on one of our business partners' websites, certain personal data that you give them will be forwarded to us. There are times when some of our business partners may receive your personal data from us if requested by you. When you make an Enquiry on a partners' website/property portal, it is vital you take the time to review their policies.
Additionally, as we respond to your Enquiry, we might need to transfer some details about the Enquiry to our vendors of the property that you have enquired about. This might include your name, contact information, how you purchased the property, and what preferences you made as part of the Enquiry. This information may also be used by Portugal Homes and any of the vendors at these properties.