Privacy Policy

Last updated on July 3, 2023

Your privacy is of the upmost importance to us. We value the trust you place in us, and we remain committed to safeguarding and protecting all your personal information that is provided to us.

At times, we will update this page to inform you of any changes that are taking place, so you always are kept aware of how we are handling your personal data, and how cookies are used on our website.

This privacy policy will explain how Portugal Homes uses the personal data we collect from you when you use our website. You'll also find information about how to contact us regarding your personal information and how it is used.

What data do we collect and how?

When you make an Enquiry, we will ask you to provide us with some essential information. This includes personal identification information such as your name, e-mail address, phone number and any property purchase preferences you have.

Even if you choose to not make an Enquiry, our website may still collect some information about you via your browser’s cookies. This includes your IP address, the type of browser you are using, the operating system you have, any application versions and languages you use, and the settings on your browser. On mobile devices, we may collect information about the mobile device, the identity of the device, specific settings, characteristics, and your latitude and longitude.

We may also receive your information in relation to social media services that you are using.

1. How will we use your data?

Enquiry: Firstly, we use the information we obtain to provide you the best response to your Enquiry. We will forward all the details regarding the Enquiry to our telemarketing team, who will respond to the information that you provide us.

Marketing Activities: The information you submit will also be used for our marketing activities where the law permits. For example, if you make an Enquiry with us, we may use your contact information to send you news about our company or our services. With your consent, in areas where this is required by local law, we might also send you other newsletters we offer through your email. You may opt out, or unsubscribe, from any of these marketing communications at any time. Simply click on the "Unsubscribe" button that is found in each newsletter.

With the information you provide to us on our website, we may provide you with individualized opportunities on the Portugal Homes website, through mobile apps or even on third-party websites, this includes opportunities listed on social media sites. These offers might be based on offers you Enquire about through the Portugal Homes website, or third-party offers or products we think you might find interesting.

In cases where we believe a property is of interest, our staff might contact you over the phone or through email.

Other Communications: At times, we may opt to contact you through email, traditional mail services, over the phone, or through text messages. This will depend on the information you provide to use. There are several reasons for this. We might have a request you've made we need to handle.

If you didn't complete the Enquiry online, we may ask you if you'd like additional information. This is especially the case if we believe we have information or additional services that would be useful to you.

As you use our services, we might invite you to answer a questionnaire or to provide us with a review of your experience that you had at Portugal Homes. We may send you additional materials based on your Enquiry history, such as ways you can contact us at Portugal Homes. Our team may also send you information about properties and developments that are forthcoming, or even a price reduction that appears on previous Enquires you have done through Portugal Homes.

Market Research: There are times we may ask our customers to participate in market research. Any of your personal details you provide as part of that will only be used with your explicit consent.

Fraud Detection and Prevention: Our team may use personal information collected to detect and prevent fraud or other illegal and unwanted activities on our website.

Improving Our Services: Finally, we will use personal data provided for analytical purposes, to improve our services, boost the customer experience, and to improve all the functions and the quality of all our online services.

Portugal Homes might share your data with:

Third-party Service Providers: There are times we use service providers, such as data processors, to help us to process your data on our behalf. This processing helps us to better facilitate the Enquires and to send our marketing material and analytical support services. These processors are all bound to confidentiality clauses and they are not allowed to use your personal information for anything else.

Social Media: We use social media to promote our properties and to improve and facilitate the services we offer. For example, we use social media plugins as part of the Portugal Homes website. Each time you click on these social media buttons, the information is shared with the social media network and presented on your social media profile.

Along with these buttons, Portugal Homes also uses social media apps on several of our social media websites. The websites may allow you to share your information with us at Portugal Homes.

Competent Authorities: We will abide with all laws as required in terms of providing personal information to government authorities and law enforcement agencies as required for the detection, prevention, and prosecution of fraud and criminal acts. 

Business Partners: We work with our business partners across the globe to properly advertise and distribute property listings and to help our vendors to sell their properties, or promote their business partners. This may mean that their services are integrated into our website or they have been enabled to show a customized property advertisement on our website, or we are advertising on theirs. 

When you make an Enquiry on one of our business partners' websites, certain personal data that you give them will be forwarded to us. There are times when some of our business partners may receive your personal data from us if requested by you. When you make an Enquiry on a partners' website/property portal, it is vital you take the time to review their policies. 

Additionally, as we respond to your Enquiry, we might need to transfer some details about the Enquiry to our vendors of the property that you have enquired about. This might include your name, contact information, how you purchased the property, and what preferences you made as part of the Enquiry. This information may also be used by Portugal Homes and any of the vendors at these properties.

2. How do we store your data?

Portugal Homes securely stores your data at UKFast.Net Limited data centre, located in Manchester, England and at HubSpot’s data centre partner, located in North America. 

3. What kind of security does Portugal Homes have in place to protect user's personal data?

We operate our site in full compliance with applicable European Union data protection laws to prevent unauthorized parties from accessing or using your personal information. 

We take all the possible security precautions in order to ensure the safeness and security of your personal data stored on our servers. Those precautions include Threat Surveillance and Threat SOC, DDoSX, WAF & Content Delivery Network. This data is only accessible to a small number of authorized personnel who require access to this information to perform their work.

4. What are your data protection rights?

Portugal Homes would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Portugal Homes for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Portugal Homes correct any information you believe is inaccurate. You also have the right to request Portugal Homes to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Portugal Homes erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Portugal Homes restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Portugal Homes transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call us at: +351 213 471 603

Or write to us: info@portugalhomes.com

 

5. Why do we use cookies on our website?

Cookies help us to remember who you are. Cookies give us the ability to recognize you across all our website pages and to remember choices you make, including language and search criteria preferences. Cookies also let us recognize you when you return to our website for subsequent visits.

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

6. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Technical Cookies: Our site is designed to be as user-friendly as possible and to learn the needs and wants of our visitors. To provide you with this exceptional user experience, we use technical cookies to help display our site to you and for a variety of behind the scenes technical purposes. They’re an essential part of how our website functions and provides you with the features you see on the site.

Functional Cookies: Functional cookies help us to remember your preferences to make our site as easy as possible for you to use. For instance, these cookies help us to remember your preferred language, your preferred search criteria and which properties you’ve viewed on our site. While functional cookies are not essential to the functionality of the site, they ensure a better user experience and provide key features to users like you. A mix of first-party and third-party cookies are used.

Analytics Cookies: These cookies help us to understand how people use our website, to assess what’s working well and what needs improvement and to offer the best, most relevant content to our visitors. They are an important part of the constant process of improvement and optimization that we do for the site. These cookies collect data which includes which pages you entered and left our site from, which pages you’ve visited and when you visited them, the number of clicks per page, scrolling activity, search terms you use on the site and any other text you type on our website. Analytics cookies are also an integral part of our online advertising efforts which tell us how people use our site after seeing advertisements for our site online, whether these are on our site or third-party websites. 

Commercial Cookies: The commercial cookies on our website include both our own cookies and third-party cookies which are used to display relevant advertising on our site and others. These ads are targeted towards users based on their browsing behaviour. Third party commercial cookies on our site may be used by selected partners to advertise their products and services on our site.

Third-party commercial and analytics cookies: Portugal Homes uses third-party cookies from reputable, trusted online marketing and advertising companies. Portugal Homes may also use third party analytical cookies to enable the services that these third parties provide. All third party cookies are from providers which are committed to high standards of responsible data management and business practices. Cookies which have been placed on the site by third parties are only accessible by these parties.

Whenever possible, we work only with online marketing and advertising companies which are members of the IAB (Interactive Advertising Bureau) and/or the NAI (Network Advertising Initiative), both of which are organizations which uphold industry standards and codes of conduct – members of the NAI and IAB also make it possible for consumers to opt out of behavioural advertising.

Web Beacons: Portugal Homes occasionally uses web beacons in addition to cookies. Web beacons are one-pixel images which are downloaded to your computer either in an email message including HTML or as part of a web page request. 

7. How do we manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

8. How does our Privacy Policy work with other websites?

Portugal Homes website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

9. Do we update our Privacy Policy?

Portugal Homes keeps its privacy policy under regular review and places any updates on this web page.

10. How can you contact us?

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@portugalhomes.com

Call us: +351 213 471 603

Or write to us at: Av. Liberdade, 100 - 4th Floor, 1250-145 Lisboa, Portugal

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