Employee Talks with Sérgio Gomes | Property Management

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Employee Talks with Sérgio Gomes | Property Management
Reading time: 5 minutes
Published: 25th November 2021, 1:10pm
Updated: 25th November 2021, 1:12pm

Sérgio ensures all our clients have what they need to complete their investments. He is a vital member of the After Sales team as his job consists of inspecting clients’ properties and developments, reporting all the flaws and snags to the client before the completion of the sale. 

He has a background in Computer Science and Engineering and transitioned to the real estate world after working in sales and client retention for renowned companies. His knowledge in outbound sales allied with his skills in customer support, make him a valuable asset to the After Sales Department.

Sérgio with the teams

How is a regular workday for you at Portugal Homes?

My regular workday is quite motivating and energetic. When I’m not in the office taking care of our inspection reports, you can find me anywhere in the city of Lisbon, inspecting and following the new constructions sites, developments of our clients which is more enthusiastic every day as this job is different every day.

How does your work in the field strengthen our client’s investments?

The work I do on-field ensures that the client who is overseas can rest with the management that I do for his or her property. It’s a hassle-free feeling for them knowing that I’m their eyes on the field, informing them whenever something comes up. These relationships are greater when the clients are happy with the management we’re doing on their property.

What are the challenges of creating a Property Snagging report and what are the advantages for the client?

As a property manager, my challenges begin when I need to conciliate my work on-field and in the office. This demands organization and scheduling my day and date for each inspection report. Being organized like this ensures the client appreciates the final result of the reports as they expect our attention to every detail to maximize the full potential of their property.

Are our clients open to the suggestions you indicate on the report? If so, how do you address those solutions?

Since the beginning of my journey in the After Sales Department, I’ve been acquiring a lot of experience and knowledge from constructors, handymen and master builders. I recall that I used to be very annoying with my questions at the beginning so I could know more and deliver the property and the correct information to our clients. My suggestions on the reports come from research and most of them are almost the same issues that we see in the properties that need maintenance. For these situations, I can recommend the best and most viable solutions with examples that I encountered previously before the client takes any actions to any major or expensive solutions. 

What have you learned most from looking after our clients’ investments?

I literally learnt everything from the beginning. When a new development is under a full renovation, I’ve learnt how to be proactive, to analyse situations and which steps I need to take to reach the excellence of my work. Working in the building sector also teaches me about the property sales processes, and how they interconnect with my work, as well as how to adapt to new challenging adversities and reinvent my own efforts and insights into every repairing process, which combined give me great tools to what I need to do to look after our clients’ investments.

What is the most meaningful part of your job?

Working with exceptional team members at Portugal Homes, and brainstorming with any of my colleagues can really improve my work. Getting out of my comfort zone, seeing perspectives from one another and learning from the best can really make my day. I believe that at the end of the day if the job is done and the client is happy with any action from us and feels safe regarding his investment, it becomes the most meaningful part of my job.

Facts and curiosities about Sérgio

  • He has a great sense of humour and makes working in the office pleasant
  • He is very attentive, detail-oriented 
  • He loves cats
  • He’s a true foodie
  • He is a big fan of the NBA, F1 and football
  • He has a masterclass course in Gin Tonic ;)

About Employee Talks

Employee Talks is a part of Portugal Homes - Harland & Poston Group’s marketing strategy. Our employees and their backgrounds are the company’s greatest asset, hence our belief in sharing the employees’ thoughts on working at this company shows our ability to differentiate, cultivate and promote our identity to not only candidates interested in working here, but also clients who are purchasing with us. We want our viewers to understand why we stand out from the crowd and think it’s a great opportunity for you to get to know us better.

18th November 2021
Luísa heads up a team of real estate consultants who help the Harland…

Buying Property in Portugal

Portugal Homes has very experienced and knowledgeable professionals working with some of the most established and reputable developers Portugal has to offer. Our vast experience allows us to guide you through the best investment choices.

Whether you want a holiday home or an investment property, we select the best units for your profile and take care of all the process from start to finish. Even after the sale! Our After Sales services assume the responsibility of furnishing your property at your taste, taking care of the property in your absence, managing the rentals if you wish to rent your property when you’re not in Portugal and so much more!

To learn more about the Portuguese Non-Habitual Resident Program and our After Sales services, please fill the form below.

The overall experience was great from follow up to After Sales. I would like to give special thanks to Mr. Simon, Ms. Francisca and Ms. Mariana.

Investor from UAE

Luísa is a very understandable person, she knew exactly what we were looking for and even showed us and gave us more choices to pick from. Very professional advice, hospitality and service.

Roshana (Zulfiqar) Mian | Hong Kong

My property advisor, Mathew McGurn, was truly excellent! His knowledge, professionalism and attention to details was much appreciated. He worked hard to not only find a property that fit all my requirements, he negotiated successfully with agents making sure my offer won over other buyers bidding for the same property. In addition, his communication skills, prompt response time and general help with my getting settled in Portugal went above and beyond the normal.

Investor from the USA

Dear Sérgio, thank you so much for arranging our 1º Esquerdo place. We love our place, and your attention to detail is very much appreciated. 

Tim Thronson - Investor from the USA

A full service, one stop opportunity. Very easy for us a foreigners. Ryan Dunn went above and beyond for us. We appreciate him and his work!

Jose Arias - Investor from the USA

Everyone I met with and spoke with has been extremely knowledgeable and professional. Dealing with native English speakers who understand things from my perspective was very reassuring. Finally, knowing that I had Matthew in my corner gave me the confidence to proceed with the process of buying an apartment in Lisbon. Thanks very much.

Investor from the USA