Having worked in the Portuguese market for the last 17 years, Simon has become a key figure in Real Estate and Investments across the country. Starting his career in the Algarve and then moving to Lisbon, his wealth of experience across 2 of the major markets make him a valuable member of our team and a great figurehead for the company.
Having started his professional career as an Officer in the British Army, Simon went on to become a serial entrepreneur with many successful businesses in his portfolio. The experience he also passes on to other members of staff has helped us grow not only as a brand but as better professionals.
His charming personality makes everyone feel at ease and his hard work and determination to provide the best opportunities for our clients make him a valuable asset to our company. As he says in his interview, “it is extremely important to bond with clients and take into account their backgrounds and circumstances”, which is what allows him to provide much more detailed and tailored advice when investing.
Personally, I’ve not had too many challenges. I’ve been a Senior Broker in Portugal for the last 17 years so I find it quite easy. In fact, the size of this team within the different departments has made my life much easier than any other company I’ve worked for. that’s all down to the team and not me, it’s the fact that we as a company are well prepared with many departments to guide the client. One of the biggest worries the clients have when buying in a foreign country is who’s going to look after their property for the foreseeable future. We have an entire After Sales division within the company who are on hand to keep an eye on the property and all the extras that come with it. It’s a fantastic service to have and helps our clients immensely moving forward. We also have a Marketing Team in-house that gives our clients much more information than I have seen from rival companies in the past; in other words, it’s saving me time and effort and basically giving the client a much better experience.
The most meaningful part for me is certainly on the Golden Visa side. It is knowing that I’m not only helping a client get a great investment but I’m giving them an opportunity to become an EU citizen. Most clients in the Golden Visa program are looking for an insurance policy against things that may happen in their country in the future, they have business there and don’t intend to leave in the near future, they mainly want to give an opportunity to their children to get an education within Europe and allow them to maybe forge a future in Europe where there are more opportunities, And for me, the fact that they’re going to get that, and giving somebody that opportunity is really rewarding. The fact that it doesn’t cost anything is a very loose statement, but Generally speaking, they can invest in Lisbon, Porto or the Algarve and come out on top of it at the end of their 6 years financially, to get this along with all the other benefits of being an EU member passport holder is fantastic, and I think that’s one of the biggest joys of my job. It’s also great to find someone their new home, for the clients that want to move here and start a new life there is a lot of joy seeing somebody find their dream home. It doesn’t happen that often but I get a lot of pleasure in doing that.
The milestones for the company over the next 12 months is to open our Hong Kong office. The company is already set up there and we are ready to go, however, the restrictions due to Covid-19 have prevented us from getting there and finalising, we have just set up in Dubai and our new offices will be open soon which is another great milestone for the company and great for me personally as I will be able to travel there much more and meet with our clients.
Yes, I’ve had so many conversations with the team about this. We have such a diverse culture here, I think it sums Portugal up because Portugal has a diverse culture. They accept people virtually from any nation and that’s mirrored throughout the company, not only culturally but from various backgrounds and businesses. No matter where you’re from, what religion you follow or the personal lifestyle you have, Portugal Homes has open arms to anyone that has drive and ambition. The atmosphere within the company reflects this and it’s a company full of energy with young and vibrant people driving it forward.
That’s a really good question, and the answer is yes, we can find what they’re looking for. We have a really strong team who can go out and look exactly for what the client is aiming for. That’s generally based on lifestyle requirements. People are looking for a new home or a holiday home, and have got specific needs. A lot of our clients probably don’t know what they’re looking for because Lisbon doesn’t equate to Berlin, London or Paris, it’s very very different. They arrive here having never been to Portugal and they’ll find this stunning city a very relaxed and enjoyable place. Their requirements with regards to their own objectives probably aren’t home-based, they’re investment-based, and that’s where I think our expertise and age of the business has paid off, purely because we’re able to guide them in the right direction so they can invest here not only for the next 6 years but keep investing for the foreseeable future.
Do you try to create a bond with the client so the client feels more comfortable? Do you consider their background?
Yes, that’s really important. Different backgrounds have different requirements, and really understanding where they’re coming from is important, if it’s a fiscal background, if it’s life-savings they’re spending or just an investment… all these things are really important and you have to take that seriously. I think getting to know the client is important, especially understanding how much the money that they are spending means to them. All our staff are very alert that a lot of people are spending their life savings and committing to a new life in Europe, so we take great care in ensuring we not only understand their requirements but we are sensitive to how big of a decision this is for them.
I’m a huge believer in face-to-face meetings. I don’t like to speak to a client unless they’re prepared to do a video call with me and I can see their face. By doing this we then get the opportunity to read each other and fully understand how we can work together. It’s been very difficult through the pandemic because when the client comes to Portugal Homes at Avenida da Liberdade, we normally spend at least one or two hours having coffee considering properties and getting to know each other. We spend time going through the demographics of the country, the background on areas and the reasons why the investment is so good. To do that on the telephone is impossible which is why video calls have been great, you have to do it face-to-face to understand and receive their questions correctly. The pandemic for somebody my age has been an eye-opener. If you told me two years ago that I’d be spending the next 18 months doing business over a video link, I just wouldn’t believe you. It’s been surprisingly good, and you can build a rapport very easily with the clients, as many companies have, I’m sure, found throughout this pandemic.
Good question. It’s easy to say we don’t notice but of course, we do because the client arrives with a lot more knowledge than you actually expect and we are pleasantly surprised when we meet people face-to-face. They know a lot more about the environment,
the Golden Visa, the city, the culture and that comes from online marketing. I think that’s really important because not only does it save us a lot of time and effort, but it gives the client a really good understanding of the culture here which is different to many other cultures and many other cities, and I think the online marketing helps not only me but our client’s enormously.
Employee Talks is a part of Portugal Homes - Harland & Poston Group’s marketing strategy. Our employees and their backgrounds are the company’s greatest asset, hence our belief in sharing the employees’ thoughts on working at this company shows our ability to differentiate, cultivate and promote our identity to not only candidates interested in working here, but also clients who are purchasing with us. We want our viewers to understand why we stand out from the crowd and think it’s a great opportunity for you to get to know us better.
Portugal Homes has very experienced and knowledgeable professionals working with some of the most established and reputable developers Portugal has to offer. Our vast experience allows us to guide you through the best investment choices.
Whether you want a holiday home or an investment property, we select the best units for your profile and take care of all the process from start to finish. Even after the sale! Our After Sales services assume the responsibility of furnishing your property at your taste, taking care of the property in your absence, managing the rentals if you wish to rent your property when you’re not in Portugal and so much more!
To learn more about the Portuguese Non-Habitual Resident Program and our After Sales services, please fill the form below.
It's fantastic how Ryan had complete knowledge regarding Lisbon and dealt with us in a great manner.Akbar Ali - Investor from Pakistan
Ryan is very professional, but also friendly and knowledgeable about the Golden Visa market. He was also flexible as travelled from the Algarve to meet me in Lisbon to stand in for 1 colleague at short notice.Investor from UK
Portugal Homes did a great job keeping me up to date with progress on my new home construction purchase by providing regular and comprehensive reports. This helped to ease anxieties about doing a home purchase in the midst of a global pandemic.Investor from the USA
Although through Zoom, we established great confidence in George's integrity. [It was] important for us to have confidence in the staff's ability to feel aligned in views.Donald Collie from Australia
The process was very quick and clear. I got all the information I needed in the first hour. The experience was perfect.Tomoko Inoue from Japan
Overwhelming. Luisa has exceeded our expectations on all levels. Trust was established immediately. Enhanced by super friendly professionalism. The networks to banks, accountants, lawyers was seamless. there is not enough space here to write all the positives, enough to say we are making an offer and we only arrived 4 days ago. Its impossible to improve from perfection!John Mulroe and Wiebke Bock