Portuguese Government Offers Free Translation Services to Foreigners

  • Home >
  • News >
  • Portuguese Government Offers Free Translation Services to Foreigners

Portuguese Government Offers Free Translation Services to Foreigners
Reading time: 7 minutes
Published: 7th November 2022, 10:00am
Updated: 4th November 2022, 11:13am

Through the past years, Portugal has been The Hotspot for expats looking for a peaceful and warm place to settle in Europe. One of the country’s major appeals is the kind welcome given to newcomers. Another great benefit is communication since Portugal has an increasingly high English-talking population. Still, thinking about those expats who face problems when contacting Portuguese speakers only, the government created a free translation service available through a simple phone call. 

Phone in Rossio Lisboa Portugal

 

Created by the High Commission for Migration (ACM) in the first half of 2020, the Telephone Translation Service (STT) is an amazing tool for inclusion. Initially, aiming to overcome the language obstacle faced by expats while seeking legal documentation in Portugal, the ACM expanded the programme to offer help in personal conversations; for example, when an expat needs to deal with a non-English-speaker landlord while renting a place, or trying to get his tax number sorted, etc. 

Difficulties in communicating are a big challenge experienced by immigrants, so this initiative by the Portuguese State shows a genuine intention in making immigrant life easier. Currently, the STT offers a great database that counts 107 translators & interpreters that fluently speak Portuguese and one or more languages.

Contacting the Migrant Support Line is easy, and there are two options available; through a landline phone or a mobile. The number for a landline contact is 808 257 257, and to call from a mobile phone the number is +351 218 106 191. For both options, the call cost is the same as a local Portuguese call and the translation service is free of charge. 


Read More: 

Moving to Portugal and Living as an Expat Guide
Tax Updates for Non-Residents in Portugal | 2022 Changes
Portugal is the perfect hotspot for Digital Nomads & Remote Working
The Best Places To Live in Portugal as an Expat
Golden Visa Portugal - Guide to EU Residence


Girl on Phone in Lisbon Portugal

How does the Telephone Translation Service work? 

 The STT is a telephone conference arranged between the manager of the service institution you want to contact, the translator, and the expat. Currently, 69 languages and dialects are available in this service, covering all continents. 

The process is simple, starting with the call from the expat to the Migrant Support Line. When the operator replies, the expat can request access to the telephone translation service. After this first step, the call is transferred immediately to the STT operator, who will ask for the following information: 

  • Name of the institution/service (if the expat is calling directly from some governmental organization) 
  • The expat’s name 
  • A national or international telephone number
  • The language required
  • The desired date and time for the translation service (if there is no availability at the moment). 

Based on the request by the expat, the operator will check the possibility of arranging the call. The request options, in this context, can be of immediate assistance or scheduled. 

Telephone Translation immediate Services  

If the expat needs immediate help, the operator will check the translator’s availability. Once the professional is available, the conference will start, merging at the same call the three parties: the expat, the translator, and the third party. 

Telephone Translation scheduled Services  

If the expat requests an immediate service, but there are no translators available, the operator will try to reschedule it. The expat can also anticipate this problem and propose already a scheduled time. This option will take into consideration the availability of translators. At the scheduled time, the expat should call again to the line informing about the schedule, to be redirected by the operator to the conference room. 

During all the time, the STT operator will stay in line conference, making sure that all the service occurs in the best way possible. Although it is essential to mention that the service is very professional and safe. Both the Operator and the Translator are bound to the service secrecy and may not disclose to anyone any information obtained in the course of the translation, in compliance with the conduct letter they signed. 

When will this service be available? 

Due to the current crises within the Russian invasion towards Ukraine, the STT has been extended. Currently, the Telephone Translation Service is available from Monday to Friday, between 09h00 and 20h00, and on Saturday, between 09h00 and 17h00. 

The free Translation Service for foreigners offered by the Portuguese Government is a great and inclusive tool for the several expats living in the country. 

Find more about how to obtain a Golden Visa Residence by investing in Portuguese Real Estate HERE.

11th November 2022
Whenever thinking about Portugal, we are automatically transported to…
2nd November 2022
The European Property Awards for 2022-2023 were held at the ever-luxurious…

Buying Property in Portugal

Portugal Homes has very experienced and knowledgeable professionals working with some of the most established and reputable developers Portugal has to offer. Our vast experience allows us to guide you through the best investment choices.

Whether you want a holiday home or an investment property, we select the best units for your profile and take care of all the process from start to finish. Even after the sale! Our After Sales services assume the responsibility of furnishing your property at your taste, taking care of the property in your absence, managing the rentals if you wish to rent your property when you’re not in Portugal and so much more!

To learn more about the Portuguese Non-Habitual Resident Program and our After Sales services, please fill the form below.

Thanks to Andreia Leite for the comprehensive and timely updates on the construction progress of the new development we purchased!

Investor from the USA

Very helpful. Work with his heart. Mark is a very nice advisor. 

Investor from Morocco

Everything was perfect. I got all answers about my questions. 

Investor from Turkey

Ryan was an excellent real estate agent, he really steered me in the right direction based on what I said was important to me. Living in another country, I wasn't as familiar with the city as he is. Where I thought I wanted to live and what I truly wanted were not the same. He took the time to listen and figure out the best spot for me, and we are very happy with it - far more than we would have been elsewhere.

Investor from the USA

The overall experience was great from follow up to After Sales. I would like to give special thanks to Mr. Simon, Ms. Francisca and Ms. Mariana.

Investor from UAE

George Hobson is a pleasant young man, came across as knowledgeable, experienced, hardworking, honest & disciplined; I felt very comfortable in easily making my investment.

Investor from UAE