Employee Talks with Sérgio Gomes | Property Management

Employee Talks with Sérgio Gomes | Property Management
Reading time: 5 minutes
Published: 25th November 2021, 1:10pm
Updated: 28th December 2021, 4:30pm

Sérgio ensures all our clients have what they need to complete their investments. He is a vital member of the After Sales team as his job consists of inspecting clients’ properties and developments, reporting all the flaws and snags to the client before the completion of the sale. 

He has a background in Computer Science and Engineering and transitioned to the real estate world after working in sales and client retention for renowned companies. His knowledge in outbound sales allied with his skills in customer support, make him a valuable asset to the After Sales Department.

Sérgio with the teams

How is a regular workday for you at Portugal Homes?

My regular workday is quite motivating and energetic. When I’m not in the office taking care of our inspection reports, you can find me anywhere in the city of Lisbon, inspecting and following the new constructions sites, developments of our clients which is more enthusiastic every day as this job is different every day.

How does your work in the field strengthen our client’s investments?

The work I do on-field ensures that the client who is overseas can rest with the management that I do for his or her property. It’s a hassle-free feeling for them knowing that I’m their eyes on the field, informing them whenever something comes up. These relationships are greater when the clients are happy with the management we’re doing on their property.

What are the challenges of creating a Property Snagging report and what are the advantages for the client?

As a property manager, my challenges begin when I need to conciliate my work on-field and in the office. This demands organization and scheduling my day and date for each inspection report. Being organized like this ensures the client appreciates the final result of the reports as they expect our attention to every detail to maximize the full potential of their property.

Are our clients open to the suggestions you indicate on the report? If so, how do you address those solutions?

Since the beginning of my journey in the After Sales Department, I’ve been acquiring a lot of experience and knowledge from constructors, handymen and master builders. I recall that I used to be very annoying with my questions at the beginning so I could know more and deliver the property and the correct information to our clients. My suggestions on the reports come from research and most of them are almost the same issues that we see in the properties that need maintenance. For these situations, I can recommend the best and most viable solutions with examples that I encountered previously before the client takes any actions to any major or expensive solutions. 

What have you learned most from looking after our clients’ investments?

I literally learnt everything from the beginning. When a new development is under a full renovation, I’ve learnt how to be proactive, to analyse situations and which steps I need to take to reach the excellence of my work. Working in the building sector also teaches me about the property sales processes, and how they interconnect with my work, as well as how to adapt to new challenging adversities and reinvent my own efforts and insights into every repairing process, which combined give me great tools to what I need to do to look after our clients’ investments.

What is the most meaningful part of your job?

Working with exceptional team members at Portugal Homes, and brainstorming with any of my colleagues can really improve my work. Getting out of my comfort zone, seeing perspectives from one another and learning from the best can really make my day. I believe that at the end of the day if the job is done and the client is happy with any action from us and feels safe regarding his investment, it becomes the most meaningful part of my job.

Facts and curiosities about Sérgio

  • He has a great sense of humour and makes working in the office pleasant
  • He is very attentive, detail-oriented 
  • He loves cats
  • He’s a true foodie
  • He is a big fan of the NBA, F1 and football
  • He has a masterclass course in Gin Tonic ;)

About Employee Talks

Employee Talks is a part of Portugal Homes - Harland & Poston Group’s marketing strategy. Our employees and their backgrounds are the company’s greatest asset, hence our belief in sharing the employees’ thoughts on working at this company shows our ability to differentiate, cultivate and promote our identity to not only candidates interested in working here, but also clients who are purchasing with us. We want our viewers to understand why we stand out from the crowd and think it’s a great opportunity for you to get to know us better.

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Comprar uma propriedade em Portugall

A Portugal Homes possui profissionais muito experientes e conhecedores, que trabalham com alguns dos promotores mais reconhecidos em Portugal . A nossa vasta experiência permite-nos guiá-lo pelas melhores opções de investimento.

Seja casa de férias ou uma propriedade para investimento, selecionamos as melhores propriedades para o seu perfil e tratamos de todo o processo do início ao fim. Mesmo após a venda! Os nossos serviços de pós-venda assumem a responsabilidade de mobilar a seu gosto, manter a propriedade na sua ausência, dar apoio ao arrendamento, no caso de querer arrendar e muito mais!

Para saber mais sobre Residentes Não Habituais em Portugal e sobre os nossos serviços pós-venda, preencha o formulário abaixo.

A experiência geral foi ótima desde o acompanhamento até o pós-venda. Gostaria de agradecer especialmente ao Sr. Simon, à Sra. Francisca e à Sra. Mariana.

Investidor dos EAU

A Luísa é uma pessoa muito compreensível, e sabia exactamente o que procurávamos; até nos mostrou e deu-nos mais opções de escolha. Aconselhamento, hospitalidade e serviço muito profissionais.

Roshana (Zulfiqar) Mian | Hong Kong

O meu consultor, Mathew McGurn, foi realmente excelente! Os seus conhecimentos, profissionalismo e atenção ao detalhe foram muito apreciados. Ele trabalhou duro não apenas para encontrar uma propriedade que atendesse a todos os meus requisitos, mas também negociou com sucesso com os agentes, garantindo que minha oferta conquistasse outros compradores que disputavam a mesma propriedade. Além disso, as suas capacidades de comunicação, tempo de resposta rápido e ajuda geral para a minha instalação em Portugal foram acima e além do normal.

Investidor dos EUA

Caro Sérgio, muito obrigado por arranjar o nosso 1º Esquerdo. Nós amamos a nossa casa nova, e a sua atenção aos detalhes é muito apreciada.

Tim Thronson - Investidor dos EUA

Um serviço completo, oportunidade única. Muito fácil para nós como estrangeiros. O Ryan Dunn superou as nossas expectativas. Estamos muito felizes com trabalho dele!

Jose Arias - Investidor dos EUA

Todas as pessoas com quem me encontrei e com quem falei têm sido extremamente experientes e profissionais. Lidar com nativos em inglês que entendem as coisas da minha perspectiva foi muito reconfortante. Por fim, saber que estava com o Matthew ao meu lado deu-me confiança para prosseguir com o processo de compra de um apartamento em Lisboa. Muito obrigado.

Investidor dos EUA